Refund policy

Returns Policy On Printed or DTG Orders

Organiclook through Printify is a print-on-demand store, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify fulfil all POD orders and offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the stormatomic@gmail.com and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Organiclook will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

DTG print odor

You may notice a faint, sometimes slightly vinegary, scent on new direct-to-garment (DTG) printed items. This is a normal part of the printing process and will disappear after the first wash. Remember to wash printed garments cold, inside out, and tumble dry low.

DTG pre-treatment residue

Garments, particularly lighter colors, can sometimes arrive with visible pre-treatment residue. This pre-treatment solution is crucial for direct-to-garment (DTG) printing, helping the ink bond to the fabric. The residue is normal and usually washes out completely with the first wash. Remember to wash printed garments cold, inside out, and tumble dry low.